Returns Policy

No stock items or accessories/merchandise may be returned without first notifying Pro Music Head Office, and obtaining specific freight instructions and return approval.

Once an item has been returned and inspected by our Service Department (or a Sales Representative of Pro Music), a credit note will be issued. If the item is being repaired or replaced, our Service Department will communicate via email to advise this, and further advise any ongoing progress in relation to same.

If a replacement item is to be despatched for damaged/faulty goods, please note that an invoice will be shipped (nil freight charges) with the replacement item – this invoice will then be credited upon return receipt of the damaged/faulty goods.

For further enquiries regarding our Returns policy, please contact us at: